Six-Wheel Neck Massager – Multifunctional Manual Roller

Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Once your order is processed, you’ll receive a confirmation email with tracking details.
• Processing times may be slightly longer during holidays or high-demand periods.

Shipping Time

USA, UK, Canada, Australia, Europe Estimated delivery within 7–15 business days Other international locations Delivery may take 7–20 business days, depending on your location and customs clearance.

Please note these are estimated times and may vary due to factors outside our control (customs delays, weather, etc.).

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location and chosen shipping method.

We occasionally offer free shipping promotions — keep an eye on our announcements and newsletters.

Customs, Duties & Taxes

International orders may be subject to import duties or taxes. These fees are determined by your country’s customs office and are not included in our product prices or shipping costs.

Wrong Address or Undeliverable Packages

Please double-check your shipping address before completing your order. We’re not responsible for packages delivered to an incorrect address provided by the customer.

If a package is returned due to an incorrect or incomplete address, reshipping fees may apply.

Delayed or Lost Packages

If your package hasn’t arrived within the expected timeframe, contact us at support@vibracloth.com with your order number. We’ll investigate and help resolve the issue as quickly as possible.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@vibracloth.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@vibracloth.com

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